Refund and Returns Policy

Refunds

If your order of live fish arrives on the expected delivery date but arrives DOA, we require 3 clear photos/videos of it in the unopened bag within the hour of delivery to be emailed to sales@fish2u.co.nz. (Please note some fish are shipped at your own risk – please Contact Us to see if this applies to any of the fish you are wanting to purchase).

Should these instructions fail to be met, we may not be able to offer a refund. Any refund will be done via bank transfer so we will request your banking details through email.

Please refer to our shipping policy to for further information on shipping live fish.

Sorry we cannot refund shipping.

If you have made an error in your order (including a live fish purchase) and have not yet received shipping confirmation, please contact us as soon as possible as we may be able to fix or amend your order before the courier has made their pickup.

We will do everything we possibly can to ensure you receive your items in a safe, secure and timely manner (see our shipping page for more information) but we are not able to offer a refund on your purchase after your order has left our premises.

Issues

Your business is important to us and if you have ordered an item, that is not a live fish, and it has arrived damaged or is the incorrect order please contact us as soon as you receive your package, and we will evaluate the issue and do everything we can to make it right. Sorry we cannot refund shipping.

Refund and Returns Policy

Refunds

Issues

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